Guide
MSP control plane
How Operational Intelligence connects MSP work into one coherent operating layer.
MSP control plane
A future-facing operational control plane connecting documentation, PSA, projects, evidence, and insight.
TAHAI Operational Intelligence is the planned merged operational layer that connects IT Docs and PSA capabilities with an expanded Projects module, evidence, policy gates, and future bring-your-own RMM and remote access integrations.
- Status
- Product direction
- Primary audience
- MSPs and technical operations leaders
- Integration approach
- IT Docs and PSA capabilities first; BYO connectors before native tools
What Operational Intelligence means
Operational Intelligence should be positioned as the control plane that turns scattered documentation, PSA activity, project execution, evidence, and policy-aware workflows into connected operational memory.
Product boundary
It should not be described as a simple replacement for IT Docs or PSA. Public copy should explain that IT Docs and PSA are currently standalone lanes, while Operational Intelligence is the layer that will connect and expand them.
Public information pages
Guide
Projects layer
Why expanded projects are central to TAHAI Operational Intelligence.
Guide
Roadmap clarity
Public-safe boundaries for Operational Intelligence roadmap language.