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MSP control plane

MSP control plane

How Operational Intelligence connects MSP work into one coherent operating layer.

Status
Product direction
Primary audience
MSPs and technical operations leaders
Integration approach
IT Docs and PSA capabilities first; BYO connectors before native tools

Control plane direction

The control plane idea is about visibility and continuity: what changed, why it changed, who approved it, what evidence exists, and what should be maintained next.

Connected operations

The layer should connect documentation, service records, projects, approvals, handoff material, and cross-system insight without pretending every integration is native on day one.

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