MSP control plane
Projects layer
Why expanded projects are central to TAHAI Operational Intelligence.
- Status
- Product direction
- Primary audience
- MSPs and technical operations leaders
- Integration approach
- IT Docs and PSA capabilities first; BYO connectors before native tools
Why projects are central
Projects are where operational intent becomes real change. For MSPs, that includes onboarding, migrations, hardware refreshes, security improvements, network changes, documentation cleanup, and client handoffs.
Expanded project capabilities
Scope definition, approval history, implementation tasks, change tracking, as-built documentation, files, notes, evidence, and handoff should live together instead of being scattered across disconnected tools.
Client value
A stronger projects layer helps teams preserve the reason behind a change and makes it easier to show what was done, what changed, and what needs to be maintained going forward.
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